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Emily Romero Marbled Paper & Designs

Shipping & Returns

Shipping is done through USPS for all orders. I offer a $5 flat rate shipping fee for any number of sheets ordered and shipped within the continental US. If you order 5 or more sheets I will automatically upgrade your order to UPS shipping at no additional cost. You will receive an email and tracking link when it is shipped. If you would like a different shipping method or faster delivery, please contact me directly for a shipping quote. You can email me at: emily@emilyromeromarbling.com 

 
Shipping within the United States:

Marbled papers are rolled, wrapped in paper and in a sheet of glassine for extra protection. Depending on the number of sheets ordered and their size, they will be shipped either in a cylinder or a rectangular box. Shipping will be $5 for the first paper and free shipping for each additional paper. Papers will be shipped together. If you order 5 or more sheets, I will automatically upgrade your order to UPS shipping at no additional cost. 

Marbled ceramic ornaments are carefully wrapped and shipped in individual boxes for each ornament. Shipping will be $5 for the first ornament and $2 for each additional one. If ordering more than one ornament, individual boxed ornaments will be grouped and shipped together when possible.

Marbled paper mache and wood products are carefully packaged and shipped in padded envelopes or boxes. Shipping will be $5 for the first product and free shipping for each additional paper mache or wood product added in that order. Products will be shipped together when possible.

International Shipping:

Through my shipping service, I can offer reasonable rates for shipping to Canada and outside of the US. To give you an idea of costs, shipping 2 full-sized sheets (19x25") to Canada would cost approximately $10.99 and for everywhere else, approximately $14.99. To ship 6 full-sized sheets to Canada would cost approximately $14.99 and for everywhere else, approximately $18.99. When you place your order there will be zero shipping costs added as I will need to set up a separate listing for the cost of shipping which will need to be purchased before we ship your order. Depending on the country, delivery occurs within 1-4 weeks from time of shipping and it includes full tracking in countries that support it.

If you would prefer a more expedited shipping service please please contact me directly for a shipping quote. You can email me at: emily@emilyromeromarbling.com

Returns

Damaged Papers/Items


We take the utmost care to ensure your papers and objects are packaged carefully to ensure they arrive in tact, however sometimes accdients happen in shipping which are beyond our control. In the event you receive a damaged product, please notify us within 3 days of receiving it and you can return the damaged product and receive either a full refund or a replacement if possible. Please note due to the nature of marbling, an exact replica is not possible, all efforts will be made to replace your purchase with something that is comparable. If you decide not to replace the order, or if a replacement is not possible, we will provide you with a refund for the product when we receive it. In the case of damaged product, we will issue a return label at no extra cost to the customer.

Other Returns

Best efforts are made to photograph sheets to reflect how the colors and patterns appear. Sample Books are available of all sheets in my permanent collection to allow you to see the paper, patterns and colors up close and samples for custom orders are sent before final sheets are made. However, if you are not satisfied with your papers and would like to return the items, please do so within 14 days of receipt. We will provide you with a refund for the product when we receive it. For this category of returns, the customer is responsible for the return postage costs and ensuring the goods are returned to us in the same condition as sent.